Privacy Policy

Who We Are

Phami.ai is operated by Phamtastic AI, a business automation platform for service businesses. We provide AI-powered call handling, SMS messaging, appointment booking, review collection, and customer follow-up services on behalf of our business clients.

Information We Collect

When you interact with a business powered by Phami.ai, we may collect:

• Contact information — name, phone number, email address
• Communication content — text messages you send and receive, voice call transcripts
• Appointment data — booking dates, times, services requested
• Feedback — review ratings, complaint details, satisfaction responses
• Device data — caller ID, message metadata

When you submit a form on phami.ai (e.g., requesting a demo), we collect your name, phone number, and business name.

How We Use Your Information

• Respond to your calls and text messages using AI
• Book, confirm, and manage your appointments
• Send appointment reminders, follow-ups, and aftercare tips
• Collect and respond to your reviews and feedback
• Detect and recover missed calls and no-shows
• Improve our AI responses and service quality
• Contact you about Phami.ai services if you request a demo

AI-Powered Processing

Our service uses artificial intelligence to handle calls, generate text responses, and manage appointments. AI processes your messages to understand your intent and provide relevant replies. All AI-generated responses are quality-scored for accuracy.

For voice calls, an AI receptionist may answer and assist you. Call content is processed in real time to provide helpful responses.

Service Providers

We share data with the following third-party services to operate our platform:

• Twilio — SMS delivery and voice call routing
• ElevenLabs — AI voice call processing
• Anthropic (Claude) — AI text response generation
• Supabase — Secure database hosting
• Qdrant — Knowledge base search (no personal data stored)
• n8n — Workflow automation
• Vercel — Website hosting

We do not sell your personal information to third parties.

SMS & Text Messaging

By texting a Phami.ai-powered business number, you consent to receive appointment-related text messages including confirmations, reminders, follow-ups, and promotional offers.

• Message and data rates may apply
• Message frequency varies based on your interactions
• Reply STOP at any time to opt out of text messages
• Reply START to opt back in
• Reply HELP for assistance

Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. Your opt-out preference is processed immediately and automatically.

Data Retention

We retain your personal information for as long as needed to provide services to the business you interact with. Temporary data (such as conversation routing) is automatically deleted within minutes. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of text messages at any time
• Request to speak with a human instead of AI

Security

We use industry-standard security measures including encrypted database connections, row-level security policies, and secure API authentication. Access to customer data is restricted to authorized personnel and automated systems only.

Contact Us

For privacy questions, data requests, or concerns, contact us at:

Phamtastic AI
Email: [email protected]